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Speakers : Jeff Sauro, Tim Bosenick, Lee Cooper    

5 consejos para proteger a tu marca

contra las falsificaciones

The state of Conversational Sales

 NEW 2019 REPORT

Who is this research for ?

What will you find in this research paper?

Whisbi provides a conversational sales & marketing platform for B2C enterprises. It enables modern marketing and sales teams to deliver multichannel experiences that support & complement existing digital commerce systems. Whisbi combines all contact channels like video-call, chat, chatbot, click-to-call or a traditional phone call into one centralized data-driven UI for your customers.

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Whisbi provides a conversational sales & marketing platform for B2C enterprises. The solution creates an opportunity for Sales & Marketing professionals to increase sales conversion, improve live engagement and provide a differentiating online customer experience. Whisbi combines all contact channels like video-call, chat, chatbot, click-to-call or a traditional phone call into one centralized data-driven UI for your customers. Enhanced by a BI engine, Whisbi provides the right channel for the right customer at the right time. In essence, Whisbi enables modern marketing and sales teams to deliver multichannel experiences that support & complement existing digital commerce systems.

 

About Whisbi

About the Speakers

What will you find in this research paper?

July 11th, 9:00 AM PST. 12 PM EST

FEATURED SPEAKER 
Maysa Razav, Head of Anti Counterfeit for INTA

Who's this for ?

Key consumer insights
Purchase behaviour
Customer experience
Digital customer journey
Discussion and conclusions

This research is dedicated to Direct and Digital Sales, Innovation & Marketing Directors within the Auto & Telecom industry, looking to understand customer purchase behaviors and attitude online when wanting to buy a product/offer directly from brands’ digital channels.

About Whisbi

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Get the only relevant resource that explains how conversational sales fits into the way customers want to buy online.

Customer expectations = challenges 
Customers demand immediate response 
Which sales channels is the best choice 
Can broadcast video influence purchases?Harness the power of  Conversational Sales

The main objective of this webinar organized by Red Points is to describe actionable tactics that businesses of all sizes, including small and medium ones, can use when scaling their brands from local markets to a worldwide audience.

The tips will be mainly drawn from Karen Post’s professional experience, who has been working for more than 30 year in Branding and Communications with organizations that range from start-ups to Fortune 500 companies such as ACNielsen, Pepsi and Procter & Gamble.

The webinar will also count with the participation of Toni Pérez, VP of Marketing and Product at Red Points, who will be talking about the most common risks in brand management from the Intellectual Property Rights perspective.

Here are some of the topics that will be covered:

  • Building and communicating your brand, with real examples.
  • Differences and similarities between local and global branding.
  • Promoting your reputation among opinion makers.
  • How to protect your business against brand abuse.

Customers demand immediate response time

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Inside this report you can discover insights that will help you have a better understanding of what customers are expecting when researching and buying online and how you can create the best buying experience possible (and sell more online). Here are some key takeaways from the research:






88%  purchase most of their products online or do online research before buying in store

55% of people say talking to a live human represents a better customer experience

87% customers find it frustrating to switch between multiple communication channels to deal with one query

68% customers choose live chat & chatbot over forms or phone