Transforming your modern contact center into a digital revenue center

TELECOM EBOOK

This ebook is dedicated to

What will you find in this eBook

Whisbi provides a conversational sales & marketing platform for B2C enterprises. It enables modern marketing and sales teams to deliver multichannel experiences that support & complement existing digital commerce systems. Whisbi combines all contact channels like video-call, chat, chatbot, click-to-call or a traditional phone call into one centralized data-driven UI for your customers.

Whisbi provides a conversational sales & marketing platform for B2C enterprises. The solution creates an opportunity for Sales & Marketing professionals to increase sales conversion, improve live engagement and provide a differentiating online customer experience. Whisbi combines all contact channels like video-call, chat, chatbot, click-to-call or a traditional phone call into one centralized data-driven UI for your customers. Enhanced by a BI engine, Whisbi provides the right channel for the right customer at the right time. In essence, Whisbi enables modern marketing and sales teams to deliver multichannel experiences that support & complement existing digital commerce systems.

About Whisbi

About the Speakers

What will you find in this eBook?

The main objective of this webinar organized by Red Points is to describe actionable tactics that businesses of all sizes, including small and medium ones, can use when scaling their brands from local markets to a worldwide audience.

The tips will be mainly drawn from Karen Post’s professional experience, who has been working for more than 30 year in Branding and Communications with organizations that range from start-ups to Fortune 500 companies such as ACNielsen, Pepsi and Procter & Gamble.

The webinar will also count with the participation of Toni Pérez, VP of Marketing and Product at Red Points, who will be talking about the most common risks in brand management from the Intellectual Property Rights perspective.

Here are some of the topics that will be covered:

Building and communicating your brand, with real examples.
Differences and similarities between local and global branding.
Promoting your reputation among opinion makers.
How to protect your business against brand abuse.

Key eBook takeaways

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July 11th, 9:00 AM PST. 12 PM EST

FEATURED SPEAKER
Maysa Razav, Head of Anti Counterfeit for INTA

Who's this for?

Brands need to meet customers on their preferred channel. However, the Telecom industry has struggled to become customer-centric and fully digitalized. We surveyed 300 US customers of brands like Verizon, AT&T, T-mobile & Sprint to find out their online shopping habits and which brands offer best-in-class online customer experience. Here are some key takeaways from the research:

Digital sales, direct sales and customer care managers within the telecommunications industry that want to be up-to-speed with the latest changes in the industry. With the rise of digital innovations and technologies telecom brands must adapt their business to become more digital and meet customer expectations.

About Whisbi

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Connect your call center agents with your eCommerce store and increase your digital sales revenue with a sales-through-service approach.

Telecoms have started realizing the value of the service channel as a potential source of revenue

Telecoms need to reinvent their contact center strategy if they want to transform the service channel into a digital revenue center.

Organizations will have to invest in transitioning from a plain support service oriented contact center to a sales-throught-service center.

Contact center managers will play a key role in aligning the workforce to the goal of transforming contact centers into a revenue-generating centers.

Telecom companies are adapting their channels to meet with modern customers’ needs
How Conversational Sales can help your direct sales team have a significant impact on digital sales revenue
Telecoms have started realizing the value of the service channel as a potential source of revenue
How to begin the transformation
Solving digital transformation challenges for enterprises