“More than two-third of our customers say, that with this 

technology we stand out from our  competitors. 

Whisbi has positively influenced our Online Sales and we also 

see a higher Sales Conversion Rate compared to 

traditional phone channels.

About the Speakers

Copyright © 2018 Whisbi | Privacy Policy

Julia Joellges, Head of Digital-Assisted Sales & Online Projects of Vodafone

Whisbi provides the right channel for the right customer at the right time. Whisbi combines all contact channels like video-call, chat, chatbot, click-to-call or a traditional phone call into one centralized data-driven UI for your customers. The Whisbi solution easily integrates with existing infrastructures, ranging from call centers to physical stores and virtual showrooms. 

Vodafone is one of the biggest telecom providers in the world and operates in over 27 countries worldwide and has partnered with another 35 countries. With over 500.000 million customers worldwide. Vodafone is a well-established brand and seeks to lead the telecom industry to the digital era. 

About Vodafone

Why Whisbi

Whisbi provides the right channel for the right customer at the right time. Whisbi combines all contact channels like video-call, chat, chatbot, click-to-call or a traditional phone call into one centralized data-driven UI for your customers. The Whisbi solution easily integrates with existing infrastructures, ranging from call centers to physical stores and virtual showrooms. The solution creates an opportunity for Sales & Marketing professionals to increase sales conversion, improve live engagement and provide a differentiating online customer experience.

WhyWhisbi

About Vodafone

Vodafone is one of the biggest telecom providers in the world and operates in over 27 countries worldwide and has partnered with another 35 countries. With over 500.000 million customers worldwide. Vodafone is a well-established brand and seeks to lead the telecom industry to the digital era. 

The main objective of this webinar organized by Red Points is to describe actionable tactics that businesses of all sizes, including small and medium ones, can use when scaling their brands from local markets to a worldwide audience.

The tips will be mainly drawn from Karen Post’s professional experience, who has been working for more than 30 year in Branding and Communications with organizations that range from start-ups to Fortune 500 companies such as ACNielsen, Pepsi and Procter & Gamble.

The webinar will also count with the participation of Toni Pérez, VP of Marketing and Product at Red Points, who will be talking about the most common risks in brand management from the Intellectual Property Rights perspective.

Here are some of the topics that will be covered:

  • Building and communicating your brand, with real examples.
  • Differences and similarities between local and global branding.
  • Promoting your reputation among opinion makers.
  • How to protect your business against brand abuse.

 The Result 

Brands need to meet customers on their preferred channel. However, the Telecom industry has struggled to become customer-centric and fully digitalized. We surveyed 300 US customers of brands like Verizon, AT&T, T-mobile & Sprint to find out their online shopping habits and which brands offer best-in-class online customer experience. Here are some key takeaways from the research:








Vodafone gained a market innovator status after implementing conversational selling

The brand saw a 25% increase in online conversion rate and in gained over 400K sales leads/month

The main objective of this webinar organized by Red Points is to describe actionable tactics that businesses of all sizes, including small and medium ones, can use when scaling their brands from local markets to a worldwide audience.

The tips will be mainly drawn from Karen Post’s professional experience, who has been working for more than 30 year in Branding and Communications with organizations that range from start-ups to Fortune 500 companies such as ACNielsen, Pepsi and Procter & Gamble.

The webinar will also count with the participation of Toni Pérez, VP of Marketing and Product at Red Points, who will be talking about the most common risks in brand management from the Intellectual Property Rights perspective.

Here are some of the topics that will be covered:

  • Building and communicating your brand, with real examples.
  • Differences and similarities between local and global branding.
  • Promoting your reputation among opinion makers.
  • How to protect your business against brand abuse.

 The Solution 

Brands need to meet customers on their preferred channel. However, the Telecom industry has struggled to become customer-centric and fully digitalized. We surveyed 300 US customers of brands like Verizon, AT&T, T-mobile & Sprint to find out their online shopping habits and which brands offer best-in-class online customer experience. Here are some key takeaways from the research:








Conversational Sales Platform: 

Whisbi’s unique solution combining lead-qualifying chatbot, real-time chat and voice call gave Vodafone the tool they needed to increase their online conversion rate.

Creating a dialogue with the customer via live-chat or phone call, eliminated the friction of losing those customers during the purchase process due to lack of information.


One-to-One

Real-time video chat for customers visiting the Vodafone Website and interactive detailed explanations of bundles, boosted Vodafone’s digital revenue.


One-to-Many

The main objective of this webinar organized by Red Points is to describe actionable tactics that businesses of all sizes, including small and medium ones, can use when scaling their brands from local markets to a worldwide audience.

The tips will be mainly drawn from Karen Post’s professional experience, who has been working for more than 30 year in Branding and Communications with organizations that range from start-ups to Fortune 500 companies such as ACNielsen, Pepsi and Procter & Gamble.

The webinar will also count with the participation of Toni Pérez, VP of Marketing and Product at Red Points, who will be talking about the most common risks in brand management from the Intellectual Property Rights perspective.

Here are some of the topics that will be covered:

  • Building and communicating your brand, with real examples.
  • Differences and similarities between local and global branding.
  • Promoting your reputation among opinion makers.
  • How to protect your business against brand abuse.

 The Challenge

Brands need to meet customers on their preferred channel. However, the Telecom industry has struggled to become customer-centric and fully digitalized. We surveyed 300 US customers of brands like Verizon, AT&T, T-mobile & Sprint to find out their online shopping habits and which brands offer best-in-class online customer experience. Here are some key takeaways from the research:








         Change of Ecommerce: Customers no longer want to inform themselves in stores about products but rather get real-time answers to their questions online.

        Callback forms failed: Due to the delay between customer needs and the answer they received by filling out Callback forms, many sales failed.

        High traffic, little sales: Vodafone website was showing high traffic, but the low sales numbers didn’t add up with it.

            Friction between Online & Offline: While browsing Vodafone’s website, customers didn’t understand the product features or bundles sufficiently to complete the purchase online.

30% of all online sales were done through Whisbi’s conversational sales platform

Vodafone online sales share has increased to 20%, and Whisbi represents 50% of these sales 

Download Full Case StudyWatch the full video interview

"Whisbi has positively influenced our Online Sales and we also see a higher Sales Conversion Rate compared to traditional phone channels."

Whisbi provides a conversational marketing platform for B2C enterprises. It enables modern marketing and sales teams to reach out to customers in a more conversation-driven approach to deliver multichannel customer experiences. Whisbi combines all contact channels like video-call, chat, chatbot, click-to-call or a traditional phone call into one centralized data-driven UI for your customers.

Whisbi provides a conversational sales & marketing platform for B2C enterprises. It enables modern marketing and sales teams to deliver multichannel customer experiences. Whisbi combines all contact channels like video-call, chat, chatbot, click-to-call or a traditional phone call into one centralized data-driven UI for your customers. 

Why Whisbi

Why Whisbi

Whisbi provides the right channel for the right customer at the right time. Whisbi combines all contact channels like video-call, chat, chatbot, click-to-call or a traditional phone call into one centralized data-driven UI for your customers. The Whisbi solution easily integrates with existing infrastructures, ranging from call centers to physical stores and virtual showrooms. The solution creates an opportunity for Sales & Marketing professionals to increase sales conversion, improve live engagement and provide a differentiating online customer experience.

WhyWhisbi

About Vodafone

Vodafone is one of the biggest telecom providers in the world and operates in over 27 countries worldwide and has partnered with another 35 countries. With over 500.000 million customers worldwide. Vodafone is a well-established brand and seeks to lead the telecom industry to the digital era. 

Download Case Study
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Speakers : Jeff Sauro, Tim Bosenick, Lee Cooper    

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contra las falsificaciones

How Vodafone increased Online Sales by 25% with conversational sales

July 11th, 9:00 AM PST. 12 PM EST

FEATURED SPEAKER 
Maysa Razav, Head of Anti Counterfeit for INTA

Deep dive into Vodafone’s journey to boost digital sales share

VODAFONE CASE STUDY